PETSZO

Thanks for shopping at PETSZO

We want you and your pets to be happy with every order. Please read this policy carefully — it explains our current approach to returns, shipping timeframes and what to do if an item is defective or incorrect.

1. Returns

Important: We currently do not offer returns. At this time, we are unable to accept items back for an exchange or general return. We are working to add a returns process in the future — please check this page for updates.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’ll make it right.

• Please contact us within 48 hours of delivery with photos of the item and packaging.
• Send your request to: +447782276061
• After we review your claim we will offer a replacement or a refund for the affected item at our discretion.

3. Shipping & Dispatch

We aim to dispatch all orders within a week or less from the date the order is placed. Typical dispatch time is 1–7 business days unless otherwise stated on the product page.

Shipping times after dispatch depend on the shipping method you selected at checkout. If you have questions about shipping for a specific order, email us at +447782276061 with your order number.

4. Cancellations

Orders can only be cancelled before they are dispatched. If you need to cancel an order, contact support immediately at +447782276061. If the order has already been shipped, please follow the damaged/incorrect item process above.

5. Refunds

Refunds are only issued for items that are damaged, defective or shipped incorrectly and accepted under section 2. If eligible, refunds will be issued to the original payment method and may take 3–7 business days to appear on your statement.

6. Non-returnable / Final Sale Products

Although we do not accept general returns at this time, please note that the following items are never accepted for return under normal circumstances due to hygiene and safety reasons: opened or used food, opened grooming products, personalized items, and gift cards.

7. How to Contact Us

For any questions about orders, shipping or damaged items, email our support team: +447782276061. Please include your order number and photos when reporting damaged or incorrect goods.

PETSZO reserves the right to update this policy. Please check the “Last updated” date at the top of this page for changes.